Terms and conditions

1. Who we are

Egamroom is a digital marketing agency serving local businesses in Brazoria County, Texas, in English and Spanish. We operate as a service area business: we work in the towns we cover and we do not have a location open to the public.

For anything about these terms: contact@egamroom.com · +1 (979) 480-1490

In this document, "we" is Egamroom and "you" is whoever hires our services or uses this site.

2. What this covers

Two separate things:

Using this website, which is free and commits you to nothing.
The services you hire from us, once you hire them.

Using the site or asking for the free check does not make you a client. That starts when you accept a written proposal from us.

3. The free check

We will look at your Google profile, your site and your social accounts at no cost. Three things about that:

It is free and commits you to nothing. You do not have to hire anything afterward.
It is a professional opinion, not a certified audit. We look at what is public and tell you what we see.
We do not ask for access to anything of yours. We only look at what anyone can see.

4. How work is agreed

You tell us what you need, usually through the form.
We send a written proposal with the scope, the price and the dates.
You accept it in writing — an email is enough — and we start.

Prices are the ones published on our pricing page on the day you accept the proposal. If we change prices later, yours does not move for the work already agreed.

5. Brand and online presence (the one-time fee)

What it includes is detailed on the pricing page, and that is what counts: brand design, a bilingual website, and setting up the Google profile.

How it is paid:

50% when you accept the proposal.
50% before it goes live, once you have seen the finished site at a preview address and approved it.

The one-week timeline starts the day you hand us your copy, photos, logos if you have them, and any access needed. Not the day you accept. If those materials take longer, the clock starts when they arrive — and we will say so at the time, not at the end.

If the project stalls on your side for more than 60 days, we may close it and bill for the work done. What has been delivered is yours (see section 10).

6. The monthly plans

What each plan includes is on the pricing page, and that is what binds us. If in any month we cannot deliver something promised, we will tell you and either make it up the following month or credit that part.

How it is paid: in advance, on the same day of each month that you started. If you started on the 20th, it bills on the 20th.

Cancelling: you can cancel whenever you want, by telling us in writing. Service runs to the end of the month you already paid for, and that month is not refunded. No notice period, no lock-in, no penalty.

If a payment does not come through: after seven days we pause the work and tell you. Pausing takes nothing away. Your site stays up, your Google profile stays yours, your ad account stays in your name and nothing is deleted. The only thing that stops is us. If after thirty days it is still unpaid, we treat the plan as cancelled.

7. Campaigns, by project

A campaign has its goal, channels, dates and budget closed in writing before it starts. Beyond that:

Payment is 50% on acceptance and 50% on completion, unless the proposal says otherwise.
Dates are firm on both sides. If you move the start date with less than seven days' notice, the schedule may change.
If the campaign involves video or photos showing you, your staff or your customers, we need your written permission to use that material, and it is on you to have permission from the people who appear.

8. The ad budget does NOT pass through our hands

This matters, so it gets its own section.

You pay for the ads directly to Google, Meta or TikTok, with your own card. That money never passes through us at any point.
The ad account stays in your name. If we ever stop working together, you keep it in full, with its history.
What you pay us is the work of running them, and it is separate from the budget.

What the platforms decide is not in our hands. Google, Meta and TikTok suspend accounts, reject ads and change their costs and rules on their own. We do the work to avoid that and to fix it when it happens, but we are not responsible for their decisions.

9. Reviews: what we do and what we will not do

We help you ask your customers for reviews and answer them, in both languages. Within Google's rules, which are public:

We do not buy reviews or write them posing as customers. Neither one.
We do not filter who gets asked. Asking only the customers we know are happy is against Google's rules.
A legitimate negative review cannot be deleted, not by us and not by anyone. What can be done is answer it well, and we do that.

If you ever ask us for any of those three, we will say no. It is not a moral stance: breaking those rules can cost you the whole listing.

10. Who owns the work

When you finish paying, it is yours. The logo, the identity, the copy, the images and the site code become your property the moment the final payment for the work that produced them comes in.

Before that payment they remain ours. That is what makes the 50% before launch mean something.

The domain and the accounts are in your name from the start: the domain, the Google profile, the social accounts and the ad account are registered as yours, not ours. If we leave, there is nothing to transfer because it was never ours.

What does not transfer are our internal tools, our processes and the codebase we use across projects. You keep your site working and everything needed for someone else to maintain it.

11. Showing the work

We reserve the right to show work done for you in our portfolio, our site, our social accounts and our proposals: your business name, your logo, screenshots of the site and general results.

If you would rather we did not, say so and we will not. Asking in writing is enough, before or after. It does not change the price or anything else.

What we never show without asking you: specific numbers from your business, your invoices, your customer data or anything from your private accounts.

12. What we do not promise

This whole site is built on saying what can be delivered, so here is what cannot:

We do not promise a position in Google. Not first, not first page, not any. Anyone who promises you that either does not know how it works or is lying to you: Google changes its algorithm constantly and your competition is working too.
We do not promise a number of calls, customers or sales.
We do not promise timelines for organic results. Local SEO takes months. Ads are immediate, which is why they are a separate plan.
We are not responsible for what Google, Meta, TikTok, your hosting provider or any other platform decides.

What we do promise is the work: what each plan says, every month, in both languages, and being able to show you what was done.

13. What you bring

For this to work we need you to:

Give us accurate information about your business.
Have the right to use what you hand us: photos, copy, logos, names. If you give us a photo that is not yours, the problem is yours and it leaves us out of it.
Reply within a reasonable time when your approval is needed.
Follow the rules of the platforms where we publish for you.

14. Liability

We work carefully, but we cannot be responsible for everything happening around us.

Our total liability, for any reason connected to our services, will not exceed what you have paid us in the three months before the event that caused it.

We are not liable for indirect damages: lost profits, lost opportunities, data loss caused by third parties, or damages arising from decisions by platforms we do not control.

None of this limits liability that the law does not allow to be limited.

15. This website

The content of the site and the blog is informational. We explain how Google, reviews and ads work as best we know, but it is not legal, tax or financial advice and it does not replace a professional.

The site may be unavailable at some point. It is hosted on third-party infrastructure and we do not guarantee uninterrupted service.

Links to outside sites are not ours and we are not responsible for what is on them.

16. Changes

We may change these terms. When we do, we will change the date above. Anything you have already contracted is governed by the terms from the day you contracted it, not the new ones — unless we agree otherwise in writing.

17. Governing law

These terms are governed by the laws of the State of Texas, and any dispute will be resolved in the courts of Brazoria County, Texas.

If we can talk it through before getting there, better for both of us: write to contact@egamroom.com.

18. Contact

contact@egamroom.com · +1 (979) 480-1490 Brazoria County, Texas